Our Commitment to Your Wellbeing
nos26 is committed to promoting responsible gaming across Indonesia
nos26 operates with a fundamental principle: online gaming is a form of entertainment for adults, not a way to make money or solve financial problems. While the vast majority of our Members across Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, and throughout Indonesia enjoy sports betting, casino games, slots, togel (Indonesia's traditional numbers lottery), and sabung ayam (traditional cockfighting betting) responsibly, we recognize that for a small percentage of players, gaming can become problematic.
That is why nos26 has built a comprehensive responsible gaming framework centered around four pillars: prevention (tools to help you stay in control), education (information about risks and healthy gaming habits), intervention (proactive outreach when concerning patterns emerge), and support (24/7 access to help when you need it most).
Every Member of nos26 has access to a suite of self-management tools at no cost. These tools are designed to help you set boundaries, monitor your activity, and take breaks when gaming is no longer enjoyable. We actively encourage their use as part of a balanced approach to online entertainment.
Strict Age Verification — 21+ Only
nos26 Services are available exclusively to individuals who are at least 21 years of age. We enforce this age restriction through mandatory identity verification (KYC) during the registration process. Any Member found to be underage will have their Account immediately suspended and all transactions voided. Parents and guardians: if you believe a minor has accessed nos26, please contact our support team immediately.
Self-Management Tools
Take control with tools designed to keep gaming safe and fun
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you add to your Account. Once a limit is reached, you will not be able to deposit additional funds until the period resets. Limits can be lowered immediately and raised after a 24-hour cooling-off period.
Access in Account SettingsSession Time Limits
Set a maximum session duration (e.g., 60, 90, or 120 minutes) after which you will be automatically logged out. This tool helps prevent extended gaming sessions that can lead to fatigue and poor decision-making. You can log back in after taking a break.
Access in Account SettingsReality Check Reminders
Receive periodic on-screen notifications showing how long you have been playing and your current win/loss balance. These reality checks give you a moment to pause and reassess whether you want to continue or take a break. Customize the reminder frequency.
Access in Account SettingsCooling-Off Period
Take a short break from nos26 for 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, you will not be able to log in, deposit, or place bets. Your Account remains active and any existing balance is preserved. Use this tool when you feel you need a temporary step back.
Request via Live ChatSelf-Exclusion
Completely block access to your nos26 Account for a minimum period of 6 months, 1 year, or permanently. Self-exclusion is irreversible during the chosen period. Any remaining balance will be refunded to your verified withdrawal method. This is the most protective tool for Members who feel gaming has become a serious problem.
Request via Live ChatLoss Limits
Set a maximum loss threshold over a daily, weekly, or monthly period. Once you reach this limit, you will not be able to place additional bets until the period resets. Loss limits help prevent chasing losses, one of the most common signs of problem gaming behavior.
Access in Account SettingsRecognizing Warning Signs
Problem gaming behavior often develops gradually. Early recognition is key to preventing serious harm. If you or someone you know is experiencing any of the following signs, it may be time to seek help:
Spending more money or time on gaming than you can afford, or more than you originally intended
Chasing losses by placing larger or riskier bets to try to win back money you have lost
Borrowing money, selling possessions, or neglecting bills to fund your gaming activity
Neglecting work, family, or social obligations because of time spent gaming
Hiding or lying about the extent of your gaming activity to friends or family members
Feeling anxious, irritable, or restless when you try to cut down or stop gaming
Gaming late into the night or early morning hours, affecting your sleep and daily functioning
Experiencing relationship conflicts, financial stress, or mental health issues related to gaming
If You Recognize These Signs
You are not alone, and help is available. The first step is acknowledging that gaming may have become a problem. Contact the nos26 support team via live chat (available 24/7) to discuss self-exclusion, cooling-off periods, or referral to professional counseling services. Our team is trained to handle these conversations with sensitivity and confidentiality.
Healthy Gaming Guidelines
nos26 encourages all Members to follow these best practices for responsible gaming:
Do:
- Set a budget before you start playing and stick to it — only use money you can afford to lose
- Treat gaming as entertainment with a cost, not as a way to make money or pay bills
- Take regular breaks, especially during long sessions
- Keep track of the time and money you spend on gaming
- Balance gaming with other hobbies, social activities, and responsibilities
- Use deposit limits, session timers, and reality checks proactively
- Talk openly with friends or family if you feel gaming is becoming a problem
Do Not:
- Chase losses by increasing your bets or playing longer to try to win back money
- Borrow money, use credit, or dip into savings to fund gaming
- Play when you are upset, stressed, depressed, or under the influence of alcohol or drugs
- Skip work, school, or family obligations to play on nos26
- Use gaming as an escape from personal problems or negative emotions
- Ignore warning signs or dismiss concerns raised by loved ones
- Create multiple Accounts to bypass deposit limits or self-exclusion (this is a violation of our Terms and will result in permanent Account closure)
Professional Support Resources
External organizations that provide free, confidential help for problem gaming
Indonesian Mental Health Hotline
The Indonesian Ministry of Health operates a national mental health hotline that provides free, confidential counseling for individuals struggling with addictive behaviors, including problem gaming. Services are available in Bahasa Indonesia.
Gamblers Anonymous Indonesia
Gamblers Anonymous is an international fellowship of men and women who share their experiences, strength, and hope with each other to recover from problem gaming. Meetings are held regularly in Jakarta, Surabaya, and other major Indonesian cities, as well as online.
National Problem Gaming Helpline
This helpline provides 24/7 crisis intervention, information, and referrals to local treatment providers for individuals and families affected by problem gaming. All calls are completely confidential.
nos26 Support Team — Always Here for You
Our 24/7 customer support team is trained to handle responsible gaming concerns with care and confidentiality. If you need help activating self-exclusion, discussing limit tools, or connecting with professional resources, reach out via live chat or email us at [email protected]. You do not need to face this alone.
For Friends and Family Members
If you are concerned that someone you care about may be experiencing problem gaming behavior, here are steps you can take to help:
- Start a conversation: Choose a calm, private moment to express your concerns without judgment. Use "I" statements like "I've noticed you seem stressed about money lately" rather than accusatory language.
- Listen actively: Allow the person to share their perspective. Problem gaming often comes with shame and denial, so creating a safe space for honesty is crucial.
- Offer support, not solutions: You cannot force someone to change, but you can offer to help them access resources, attend counseling, or contact the nos26 support team for self-exclusion assistance.
- Set boundaries: If the person's gaming is affecting you financially or emotionally (e.g., borrowing money, lying), it is okay to establish clear boundaries around what you will and will not tolerate.
- Seek support for yourself: Organizations like Gam-Anon provide support groups specifically for family members and friends of people with gaming problems. You do not have to navigate this alone.
- Contact nos26: If the person has an Account with us and you have evidence they are underage, violating self-exclusion, or engaging in harmful behavior, you can contact our support team. While we cannot share Account details with third parties due to privacy rules, we can take appropriate protective action.
Protecting Minors
nos26 takes the protection of minors extremely seriously. Online gaming is strictly prohibited for individuals under the age of 21. We employ the following measures to prevent underage access:
- Mandatory age verification during registration using government-issued identity documents (KTP or passport)
- Automated identity verification systems that cross-check submitted data against official records
- Proactive monitoring for suspicious Account activity that may indicate shared or borrowed identity credentials
- Immediate suspension and permanent closure of any Account found to belong to a minor, with all funds forfeited
Parents and guardians: We encourage you to use parental control software, content filtering tools, and open communication to monitor your children's online activities. If you discover that a minor has accessed nos26 using false information, please contact us immediately so we can take action.
Need Help or Have Questions?
Our support team is available 24/7 to assist with responsible gaming tools, answer questions, or connect you with professional resources. You can also review our Terms & Conditions or visit our FAQ for more information about nos26 policies.